Privacy Policy

Mike Smith is dedicated to protecting and enhancing the personal and financial health of all our customers.

By using, accessing, or interacting with our services, you consent to our information practices outlined here and agree to our Terms of Service.

How We Collect Information

We collect information about you in the following way:

  1. Information You Provide to Us By providing your phone number, you consent to receive text messages from us. Message and data rates may apply, and message frequency varies. Reply STOP to opt-out or HELP for assistance. You may provide information in multiple ways, such as through online forms, phone conversations, or other interactions via our Service. For example, on our website, we may request information to generate an insurance quote tailored to your needs. The types of information you may provide include:
    • Personal Information: This includes information that can identify you personally, like your name, address, email, phone number, and other contact details.
    • Non-Personal Information: This includes information about you or your household that does not identify you directly, such as gender, income level, employment status, and product interests. Aggregated information that does not reveal your identity is also considered non-personal.
    When we combine Non-Personal Information with Personal Information, we treat the combined data as Personal Information. Unless specifically requested, please do not share sensitive information (e.g., social security numbers, racial or ethnic background, political views, religious beliefs, health information, biometric data, or criminal history) while using our Services. If you provide us or our service providers with information about others in connection with our Services, you represent that you have the necessary authority to share that information.

How We Use the Information We Collect

We use the information we collect to operate and improve our Services and provide you with a better experience. This includes the following business and commercial purposes:

  • Providing Personalized Services: We use collected information to deliver personalized services, including offering insurance quotes, processing transactions, managing your account or policy, and delivering customer support. Information may also be collected on behalf of financial service providers (e.g., insurance carriers and financial institutions) to guide you in selecting the products that best meet your needs.
  • Improving and Debugging Our Services: We continuously strive to enhance our services. Collected information may be used for internal research, data analytics, and service improvements, helping us to improve the customer experience and match product recommendations to your needs in real-time. For example, if you partially complete a form on our website, this information may be saved and pre-filled if you return.
  • Preventing Fraud and Misuse: To ensure your privacy and security, we may use your information to detect, investigate, prevent, or act upon potential security incidents, fraud, and misuse. This includes activities related to identity verification, fraud prevention, and policy compliance.
  • Communication and Marketing: If you have provided your phone number or email, and have consented to be contacted, we may reach out to assist you with the quoting process or to share relevant information, including marketing messages and offers related to your financial services.

Opting Out of Communication

If you would prefer not to be contacted, please opt out of communications by requesting to be placed on our Do Not Call list, replying STOP to text messages, or unsubscribing from email communications.

Who We Share Information With

Your mobile number and opt-in consent will never be shared, sold, or disclosed to third parties for any reason. We only use your information to send text messages as described in our program. Message & data rates may apply. For assistance, reply HELP

Tracking & Analytics Technologies

To enhance your experience, we may use tracking technologies like cookies, browser storage, and web beacons.

  • Cookies: Cookies are small data files that store information about your interactions with our website, such as pages visited and preferences. While cookies do not identify you directly, they help us improve the functionality and relevance of our services. You can modify your browser settings to control or delete cookies.

How We Protect Your Information

We take your privacy seriously and employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of transmitted information. Please avoid using unsecured channels for sharing sensitive information, and notify us promptly if you believe your information may be at risk.

How Long We Retain Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When no longer needed, your information will be securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Opt-Out: Manage your communication preferences by replying STOP to texts or unsubscribing from emails.

Access: Request access to the personal information we hold about you.

Correction: Correct or update your personal information.

Deletion: Request deletion of your personal information, subject to legal requirements.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: agent@familycareamericainsurance.hosting.voice360.app
  • Phone: 656-222-1558